Terms & Conditions

January 2021

Terms and Conditions of Image ICT Solutions Ltd trading as Storm Web Development/ Storm Web.

Acceptable Use Policy (AUP) and Terms of Service (TOS) for Image ICT Solutions Limited trading as Storm Web Development / Storm Web.

This document details Storm Web Development’s Acceptable Use Policy (AUP) and Terms of Service (TOS) for all customers availing of Web Design & Development Services, Shared Hosting Services, Dedicated VPS, Domain services and any other service provided by Storm Web Development.

All services provided by Storm Web Development may be used for lawful purposes only. The storage, viewing, transmission of any information or data in breach of Irish, or any other country, law is prohibited including adult only content, copyrighted material, material protected by trade secrets, and any other material restricted (at the company’s sole discretion) by Storm Web Development. The client agrees to indemnify Storm Web Development from any claims resulting from the misuse of this service.

A fair usage policy applies to all shared hosting accounts, with a maximum inode capacity per account of 50,000. Your hosting account is not to be used as a file store rather to store publicly accessible web content.

You are free to use scripts provided they do not affect the normal operation of Storm Web Development’s web servers. In the event a script affects normal server operation, Storm Web Development reserves the right to disable the account.

The installation of Proxy servers are prohibited.

Account Limits

The following limits are set for accounts on Business Plus Shared hosting servers:

• 1 CPU core
• 1GB RAM
• 50GB bandwidth
• Maximal percentage of CPU time: 50 %
• Maximal number of concurrent web-server requests: 20
• 50,000 inodes (files and directories)

Customer Email

Server POP3 & IMAP Email service is provided free of charge as part of Storm Web Development’s Business Plus website hosting service. Storm Web Development does not accept any liability for interruptions in mail flow or for loss of Emails under any circumstances. Storm Web Development can provide client-side IT support on a chargeable basis but does provide any guarantees on POP3 and IMAP Email flow.

Website Plugins

Commercial Plugins – depending on client requirements, specific commercial plugins may be required. These plugins are renewed on a yearly basis and will be invoiced to the client.

Cookie Management System: Storm Web Development recommend installing a commercial cookie plug-in on your website. Compliance or otherwise with GDPR and Privacy legislation relating to the use of cookies on client website is the sole responsibility of the client.

Customer Backup Service

Storm Web Development may offer clients Backup Online Services for their website, which is provided on a best endeavours basis. Storm Web Development does not accept any liability for data loss, data corruption, or data breaches.

Domain Transfer and Domain registration

When requested by clients, Storm Web Development will initiate domain transfers, and register new domains on a best endeavours basis, and subject to domain availability. It is the client responsibility to authorise domain transfer requests.

Client Care Web Support Service

As part of your website client care package, your website and it’s respective database are backed up nightly. We perform security checks daily on the website to make sure everything is in working order, and also provide monthly updates to the website Plugins and WordPress cores. In order to prevent downtime, third party plugins or plugins with known issues are excluded from updates. Plugin updates are subject to when plugins latest patches come out and are also subject to if they have been tested on your website’s current version of WordPress. Non critical core updates are not routinely pushed out to avoid unnecessary downtime.

Our Client care packages utilises Patchman. Patchman is a unique product that patches the underlying code vulnerability and blocks malicious action without the requirement to update the entire plugin/core installation. This can sometimes produce “not updated” results in plugins and reports. Site speed optimisation is provided via Litespeed Web Server and Caching within the parameters of the resources associated to your hosting plan.

Withdrawal of Service

Storm Web Development reserves the right to refuse or cancel service. Accounts cancelled due to policy violations will not be refunded.

Spamming

You must not use Storm Web Development servers or services for spamming and/ or for mass emailing messages.

Indemnification

Customer agrees that it shall defend, indemnify, save and hold Storm Web Development (or it’s employee’s/owners) harmless from any and all demands, liabilities, losses, costs and claims, including reasonable legal fees asserted against Storm Web Development, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it’s agents, employees or assigns.

Cancellations / Refund Policy

You may cancel your account at any time before your next billing date and you will not be billed for the next billable period. However, if notice to cancel is not provided before your next renewable date, an automatic 12 month renewal agreement applies. No refunds will be given.

Data Privacy Statement

Storm Web Development understands and recognizes its obligations under GDPR. Data collected by Storm Web Development is done so for the sole purpose of providing services to clients. The following Customer Data is recorded – customer name, customer email address, company address, phone number, credit/debit card details, website content including ecommerce sites, brochure sites.

Storm Web Development may offer a website backup online service to clients. All data is stored and backed up to Storm Web Development servers for the sole purpose of restoring data at the request of customers.

Storm Web Development confirms customer data is not provided to any third party companies. All customer data is kept within the EU and is not shared with any other company, organization, or individual.

Customers are entitled to request a copy of data kept electronically by Storm Web Development. All queries relating to data privacy should be address to- Data Controller, Storm Web Development, Unit 5, Donore Road Industrial Estate, Drogheda, Co Louth.

Copyright

All rights in the design, coding, text, graphics or otherwise on websites, applications, and portals created by Storm Web Development are in sole and exclusive ownership, and therefore are the copyright of, Image ICT Solutions Limited trading as Storm Web Development, their contributors and/or other Third Parties. Storm Web Development or other Third Parties prohibit the reproduction of any part and/or of all the contents contained on the website, except by way of express licence from Storm Web Development and/or other Third Parties to reproduce same. Storm Web Development and their subcontractors retain the right to display graphics and other Web design elements as examples of their work in their respective portfolios.

Disclaimer

Storm Web Development will not be responsible for any damages your business may suffer. Storm Web Development makes no warranties of any kind, expressed or implied for services we provide including Backup Online Services. Storm Web Development disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by Storm Web Development and its employees. Storm Web Development makes no “uptime” guarantees on shared hosting accounts. Storm Web Development keeps backups of key server systems only and these backups are not available for customer use. Storm Web Development can accept no responsibility for any loss of data or consequences arising from this or from the provision of Backup Online Services. Storm Web Development always advises clients to back up their site data regularly for their own protection. Other backup systems provided are given as a courtesy only, and should not be depended upon for ensuring your data is secure. Storm Web Development furthermore expects that its customers who provide hosting services (resellers) to others will ensure its customers fully comply with all applicable laws concerning the privacy of online communications and any other policy of Storm Web Development. A customer’s failure to comply with those laws will violate this policy. If a customer provides hosting services (resellers) to others and decides to cancel their reseller hosting account with Storm Web Development then Storm Web Development will not be responsible for maintaining hosting for the resellers customers. All communications (emails, verbal or written) are between Storm Web Development and the client. These communications are private and are therefore not to be shared with any other parties. Finally, Storm Web Development wishes to emphasize that in accepting services, customers indemnify Storm Web Development for the violation of any law or Storm Web Development policy that results in loss to Storm Web Development or the bringing of any claim against Storm Web Development. This means that if Storm Web Development is sued because of activities of the customer that violate any law, or this policy, the customer will pay any damages awarded against Storm Web Development plus costs and reasonable legal fees. Failure to comply with any of our terms & conditions will result in grounds for immediate account deactivation. Storm Web Development reserves the right to change, edit, or update the policies contained in this document at any time for any reason without notice