Server Management

We offer two levels of technical support when it comes to your server. If you prefer not to be involved in the daily tasks to run an efficient server then you can have your server(s) managed for you. The 'managed' service includes the services below;

Out of Hours Emergencies

  • Reboots
  • Critical hardware failure
  • Network troubleshooting
  • Server hacked recovery
  • Other emergency issue (eg. Apache down)

Working Hours Support

Hardware

  • Troubleshoot hardware
  • Replace bad hardware

Operating System

  • Install
  • Troubleshoot
  • Reinstall
  • Security Patching

Server administration software (eg cPanel/WHM)

  • Install
  • Troubleshoot
  • Reinstall
  • Configuration
  • Upgrades & Security patching

Standard software (Apache, Postfix, MySQL, DNS)

  • Install
  • Troubleshoot
  • Configuration
  • Security patching

Scripts & non-standard software (incurs additional charge)

  • Install
  • Troubleshoot
  • Configuration


Linux Linux Software Support

  Install Configure Troubleshoot
OS Yes Yes Yes
cPanel** Yes Yes Yes
WHMCS** Yes Yes Yes
MySQL Yes Yes Yes
Apache Yes Yes Yes
PHP Yes Yes Yes
Ruby on Rails Yes Yes Yes
Nginx Yes Yes Yes
Magento Yes Basic Yes
FTP Yes Yes Yes
SPAM ASSASSIN Yes Yes Yes
EXIM + Postfix Yes Yes Yes
Open VPN Yes Yes Yes
IP Tables Yes Yes Yes


Windows Windows Software Support

  Install Configure Troubleshoot
OS Yes Yes Yes
SQL Server** Yes Yes Yes
IIS Yes Yes Yes
SMTP Yes Yes Yes
.NET Yes Yes Yes
ASP Yes Yes Yes
HMailServer Yes Yes Yes
FTP Yes Yes Yes
PHP Yes Yes Yes
MySQL Yes Yes Yes
Sophos Yes Yes Yes
Sharepoint Yes No No
Windows VPN Yes Yes Yes
Windows Firewall Yes Yes Yes

** Chargeable extra

Our Clients